Wednesday, 17 January 2018 , 9:17
Courier Services – General Terms

General Terms

of the contract with clients of non-universal postal services, provided by «Econt Express» LTD, in conformity with the issued certificate of registration for the performance of non-universal postal services № 0026/03.11.2009

    Section I: General Terms

  1. These General conditions of the contract with clients of courier services, included in the scope of the non-universal postal service, provided by «Econt Express» LTD, (The Courier company, ЕЕ) and called below for short "General conditions" (GC), stipulate the rights, obligations and responsibilities of contract parties during their performance and use.
  2. Clients of non-universal postal services, provided by the Courier company, can be all natural persons, sole traders, agricultural producers and legal persons.
  3. The clients of non-universal postal services, rendered by the Courier company, can become familiar with the present General conditions:
    33.1. At every post office of EE, where the General conditions are put at a visible and accessible place;
    3.2. On the Internet webpage of ЕЕ, whose Internet address is www.econt.com, where they are published in an electronic version.
  4. The contract parties mentioned in item 1, are entitled to negotiate also other conditions for the performance of non-universal postal services, as a result of which, they will conclude an individual contract, as the present GC will be an inseparable part of it. If the parties negotiate conditions of rendering non-universal postal services, which are different from the conditions stipulated in the present GC, then the former have precedence, despite the fact that the latter are not deleted.
  5. By signing the documents, which are filled in at the acceptance of consignments, clients accept, that they are familiar with and agree with the contents of these documents, as well as they accept the present GC and agree with their contents. The signatures can be:
    5.1. A client’s own manual signature put on the paper copy of documents;
    5.2.An electronic signature put on the electronic version of documents, as it is not necessary to print them out on paper;
    5.3. A password and user name for the information system of ЕЕ «Е-econt» (Е-econt). «Е-econt» (Е-econt) is an information system, which features provided bilateral online communication with the web-based software for the work of Еcont. It gives an opportunity to clients in real time to make checks about received/sent consignments, cash on delivery to be received, to submit requests to Econt, to take control of consignments and to operate with money sums, to get invoices for used courier services; to prepare consignments against which, they get a discount from the price of the service. The documents, inserted into the system by the help of a personal password and user name of the client, are electronic documents under Bulgaria’s Law on electronic documents and electronic signatures.
  6. As far as international consignments are concerned, we apply, besides these GC, also the provisions of the rules of the Universal Postal Union, which have been ratified and published in the generally accepted way.
  7. As far as events not stipulated in these GC and concepts not made clear hereby are concerned, we apply Bulgaria’s Law on postal services (LPS) and the legislation of the Republic of Bulgaria.
  8. Section II: Scope and description of our services

  9. These General conditions are applied for courier services, which fall within the scope of the non-universal postal service, provided by the Courier company on the territory of the Republic of Bulgaria through postal network, including stationary post offices, mobile post offices, postal agencies and outdoor post offices, called below for short post offices (PO), exchange sorting centers and divisions, transport and technical means.
  10. The courier services, falling within the scope of the non-universal postal service, are ordinary and additional in conformity with their description in the Tariff for the courier services of «Econt Express» LTD (The Tariff), which is an inseparable part from these General conditions.
  11. Section III: Conditions of access

  12. ЕЕ guarantees equal access of clients to the provided through its postal network postal services.
  13. The contract for a courier service consists of two parts–a bill of lading and these GC and it is considered to be concluded at the acceptance of the consignment from the Sender, certified by the signatures of the Sender and of the Courier in the bill of lading. Consignments are accepted at the Sender’s address or at the offices of ЕЕ on the territory of the whole country, during the working time of EE, which is displayed at a visible and accessible to all clients place in our offices.
  14. The contract for the performance of a non-universal postal service is considered to be fulfilled:
    12.1. At the moment of delivery of the consignment to the Recipient, certified by the signatures of the Recipient and Courier in the bill of lading;
    12.2. At the return to senders of non-delivered postal consignments;
    12.3. At the destruction of the postal consignment as stipulated in item 34 from the present GC.
  15. Section IV: Requirements for the quality and efficiency of client service

  16. ЕЕ guarantees the keeping of the secret of client correspondence and the fulfillment of the requirements for postal security, not only during the performance of the postal service, but also after that, as:
    13.1. It has not right to appropriate postal consignments;
    13.2. It is not entitled to open postal consignments, except if there is a written consent of the sender or recipient, except at the presence of sufficient grounds to consider, that the postal consignment contains forbidden products or substances, as well as except if there is an order of the competent institutions of the interior ministry in the generally accepted way;
    13.3. It has no right to take the contents of the opened postal consignments;
    13.4. It is not entitled to give the consignments to third persons, so that they can learn their contents, except if there are sufficient grounds to consider, that the postal consignment contains forbidden products or substances, or if there is an order of the competent institutions of the interior ministry in the generally accepted way;
    13.5. It has no right to make checks and give information about postal consignments and their contents, except to the sender and recipient or to the persons authorized by them, as well as except if there is an order of the competent institutions of the interior ministry in the generally accepted way;
    13.6. It is not entitled to submit information about the postal traffic between individual persons, except to the competent institutions of the interior ministry in the generally accepted way;
    13.7. It has no right to provide information about client personal data to third persons, except to the competent institutions of the interior ministry in the generally accepted way;
    13.8. It takes all measures and actions for the security and preservation of postal consignments, financial means, property of EE, the life and health of employees and clients; guarantees the secret of correspondence, personal data protection and assists for the disclosure of violations and crimes committed against or through postal network.
  17. Section V: Prices and payment methods

  18. ЕЕ forms the prices of its postal services in conformity with supply and demand, as it submits them to Bulgaria’s Communications Regulation Commission for information within 10 days before they come into force.
  19. All prices of postal services, provided by EE, are included in the Tariff for postal services, as clients can become familiar with this tariff through:
    15.1. Its putting at a visible and accessible place in every PO of EE;
    15.2. Publication on the Internet web page of EE, whose Internet address is www.econt.com.
  20. The prices of courier services are paid in cash or via a bank transfer, as payment may be effected within stipulated time limits, by arrangement with the Courier company.
  21. Courier services can be paid by clients and through the use of the officially accepted in the system of EE means of payment–vouchers for pre-paid services, bonus points and discount cards. For each of these payment means, the Courier company announces explicitly on its website address www.econt.com the rules and the way of their use.
  22. Section VI: Conditions for the acceptance and delivery of courier consignments

  23. Courier consignments are accepted and delivered by the Courier company to the Senders and Recipients directly, under the conditions of the bill of lading, at the stipulated address or in the post office (PO) of the Courier company.
  24. The working time of PO includes all working days and is determined by EE. It is displayed at a visible and accessible by all clients place in PO, as well as on the Internet webpage of EE, whose Internet address is www.econt.com.
  25. ЕЕ stipulates its compulsory requirements for the shape, minimal and maximal dimensions and weight of consignments and the way of packaging and addressing courier consignments.
  26. The packaging and closing of the consignments must be in conformity with their volume, weight and contents, so that they will ensure their protection from damages.
  27. At the sending of a consignment, all data in the bill of lading are filled in conformity with the Sender’s instructions. By signing it, the Sender:
    - confirms the recorded data;
    - provides his personal data and gives his/her consent about their processing, which is necessary for the performance of the concluded contract for a courier service, to which he/she is a party;
    - assumes full responsibility, if they are inaccurate or untrue;
    - acknowledges his/her consent about the manipulation with his/her consignment by the Courier company(under item 35.4 from these GC-re-packaging, additional packaging, control measurement for the determination of its tariff weight and in case of established discrepancies-a new tariff)
    - accepts, that he/she is familiar with these GC and they are a part of the contract for a courier service.
  28. At the sending of the consignment, all data of the recipient must be filled in according to the Sender’s instructions and submitted in physical or electronic form, as the courier company does not undertake to make a check of their authenticity.
  29. The delivery of courier consignments is made at the post offices of EE or at the recipient’s address, against his own manual signature, electronic signature or confirmation in Е-еcоnt under item 5.
  30. Courier consignments are delivered to the person, stipulated as a recipient, or to his parent or lawful guardian, if he/she is minor or under age, or to an explicitly authorized by the recipient or his/her guardian person.
  31. Every courier consignment is delivered to the Recipient in person or in case of his/her absence, to the person, which assumed the obligation before the Courier company to hand it over to him. This circumstance is noted down in the bill of lading.
  32. The Courier company undertakes to make the delivery of every courier consignment within the time limits mentioned in the updated Tariff, if the stipulated by the Sender data in the bill of lading-full name, address and telephone of the Recipient are complete and true. The time limits for delivery are:
    - for settlement, where there is a Courier company office-one working day;
    - for settlements, where there is no courier company office-according to the schedule for servicing or within 3 days, if the settlement is not included in a schedule.
  33. In the cases when EE must send a notice about consignment delivery to a recipient or a sender, this can be done in one of the following ways:
    28.1. Through an official notice delivered to the post box of the sender or recipient. If the client has not stipulated an address for the receipt of such notice, ЕЕ sends its notice to the PO servicing the client, from where the Client must receive it.
    28.2. By sending a SMS to the mobile phone of the sender or recipient, stipulated by the sender at the sending of the consignment or mentioned as a way of correspondence between EE and the sender/recipient;
    28.3. By sending an e-mail, as in this case the relevant e-mail address must be mentioned by the sender at the sending of the consignment or stipulated as a way of correspondence between EE and the sender/recipient;
    28.4. By making a telephone call to the sender or recipient, as in this case the relevant telephone number must be stipulated by the sender at the sending of the consignment or mentioned as a way of correspondence between EE and the sender/recipient, which telephone conversation is recorded at the telephone exchange of EE and may be listened to, if necessary;
    28.5. By publishing information in the Information system of ЕЕ «Е-еcont» to which recipients/senders have secured access through a unique user name and password.
  34. Courier consignments, addressed "to be called for", are delivered to recipients at the PO of EE of their receipt, on the following working day after the sending of the consignment, against an identity document.
  35. The recipient’s refusal to get the consignment is noted down by him on the transport contract, accompanying the consignment and is signed. If the recipient refuses, this is certified by a Courier company employee, who records the refusal and gets signed.
  36. The recipients of courier consignments can authorize in writing other persons to get them or by requesting it orally, which is recorded at the telephone exchange of EE and it may be listened, if necessary. In this case, the consignment is delivered to the authorized person against an explicit power of attorney and presented identity document.
  37. The time limits for the payment of „Cash on delivery” are identical with these of courier delivery and start from the day, following the cash registration in the Courier’s bill of lading as received by the courier.
  38. Consignments, which cannot be delivered, because they were not requested within the time limits stipulated in the official notice; in cases when recipients refuse to get them or to pay the money sum of the cash on delivery; or in cases when recipients have moved to an unknown address; recipients are not known at the stipulated address or have died; the stipulated address is not sufficient or does not exist, are returned to the sender at his expense. If the sender refuses to get it within 7 days after his notification, the consignment becomes property of ЕЕ. ЕЕ is entitled, as an owner, to sell it by auction or to destroy it.
  39. The destruction of courier consignments under item 33 is done with a protocol of a committee, consisting of three EE employees in the following way:
    34.1. Documentary consignments are cut in pieces manually or through specialized machines for paper;
    34.2. Products in small packets and parcels, which may be sold, are sold by auction, as the incomes after deducting the expenses for the sale remain in favor of EE;
    34.3. Articles not sold after the bid under item 33 are destroyed in a suitable way.
  40. Section VII: Rights and obligations of the Courier company, of Senders and Recipients of courier services

  41. ЕЕ has the following rights and obligations:
    35.1. ЕЕ is obliged to provide postal services under the conditions of equality of clients;
    35.2. ЕЕ is obliged to put at a visible and accessible by clients place in every PO:
    - The General conditions of the contract with clients;
    - The tariffs of non-universal postal services;
    - Information about the places of access, where non-universal postal services are provided;
    - Requirements for the shape, minimal and maximal dimensions and weight of consignments and way of packaging and addressing consignments;
    - Working time of PO;
    - Forbidden articles and substances for placing in postal consignments;
    - Time limits for the acceptance and processing of claims against defective delivery or lack of delivery and amount of compensations.
    35.3. ЕЕ is entitled to organize and perform at its discretion the acceptance, processing, transportation and delivery of consignments, using routes, transport means or sub-contractors, which it considers to be optimal and expedient.
    35.4. The Courier company is entitled to package additionally and/or re-package the consignments, whose integrity is unavailable, in order to preserve their contents, as well as it is entitled to make control measurements of consignments, in order to ascertain the correct tariff weight of consignments and in case of declared by the Sender incorrect weight to determine a new tariff;
    35.5. If there is some doubt about placed forbidden articles or substances in the consignment, EE is entitled to make an inspection of the consignment in the presence or with the written consent of the sender. If there is a refusal or lack of reply, ЕЕ is entitled to refuse the acceptance of such consignment or may inform the prosecution office in order to be made a check by the competent institutions, if the consignment has already been accepted.
  42. 36. Clients have the following rights and obligations:
    36.1. Clients are entitled to get information in accessible way about GC, the Tariff for postal services, requirements about the shape, minimal and maximal dimensions, weight and way of packaging and addressing of postal consignments, working time of PO;
    36.2. Clients are entitled to make claims in cases of damaged, lost or robbed consignments, at the non-observation of the time limits for delivery and to get the relevant compensation;
    36.3. The senders of courier consignments are obliged:
    - to comply with the requirements for shape, weight, dimensions and way of addressing;
    - to present their consignments with packaging and closing, which are in conformity with the volume, weight and contents of consignments, so that they will ensure their preservation from damages, as all consequences from the non-fulfillment of these our requirements will be at their expense, risk and responsibility;
    - not to put forbidden articles and substances in courier consignments.
  43. The courier company is obliged to perform the paid by the client service, applying the quality parameters stipulated in these General conditions.
  44. The courier company is obliged to fulfill the requirements for personal data protection at the performance of provided services.
  45. The courier company is obliged to fulfill the additional Sender’s instructions, before the consignment is delivered, if they are practicable and do not violate the organization of courier company work.
  46. The senders and recipients of courier consignments have the following rights and obligations:
    40.1. Senders are entitled to give orders for their consignments till the moment of their handing-over to the Recipient, in their capacity of lawful owners and clients, as they are obliged to pay all expenses of the courier company for the fulfillment of such orders;
    40.2. The senders, under article 40.1, give limited right to the recipients to give orders for:
    - a change of the selected by the Sender courier company office, where the consignment delivery will be made, choosing between the possible such offices within the borders of the settlement to which the consignment has been sent;
    - a change of the stipulated by the Sender day of delivery, within the borders of the settlement to which the consignment has been sent;
    40.3. Senders are obliged to package their consignments, so that they will have outward appearance suitable for transportation, as all consequences from the non-fulfillment of this requirement will be at their expense, risk and responsibility. If there is an explicit request by the sender, the courier company will deliver against additional payment a good cardboard box for packaging the consignment, at dimensions and price announced in the Tariff;
    40.4. Senders bear responsibility for the damages caused by the consignments sent by them to the property/employees of the courier company or to other consignments/persons. Such responsibility is to the amount of the suffered by the courier company losses or paid compensations;
    40.5. Senders are obliged to pay the value of the service for consignments sent at the expense of the Recipient, in case of refusal for payment on his/her part;
    40.6. Senders and recipients are entitled to get additional information about the features and parameters of the offered by the courier company services, to file applications and claims, as well as to get compensations in case of caused by the courier company damages under the conditions of Section IX from the present GC.
  47. Section VIII: Transportation of specific cargoes

  48. Specific cargoes are:
    - all cargoes, which may affect the outward appearance and/or integrity of the remaining consignments and/or endanger the security of the persons, performing the transportation and loading and unloading activities;
    - which require special packaging, in order to get the outward appearance in which they will be transported safely by the courier company;
    - which are processed in the courier company system under special instructions for the way of transportation (direction, do not bend, do not turn).
    41.1. Specific cargoes are:
    - all chemical substances for laboratory purposes;
    - vaccines and ready pharmaceutical moulds and substances for humanitarian and veterinary medicine;
    - paints, lacquers, glues, oils and other coloring substances, put into cans, containers, tubes and boxes;
    - perfumery products;
    - engines, gearboxes, tanks, cisterns for cooling liquid and radiators, petrol/diesel fuel delivery pumps, differentials, (hydraulic) rods, (hydraulic) cylinders, motorcycles/scooters and their parts and other machine elements, second-hand car parts and reduction gear, containing: oils, anti-freezes and other liquids; loaded with electrolyte accumulators.
    41.2. Specific cargo is accepted from the sender for transportation only in outward appearance and packaging, which guarantee, that it will not affect or stain the outward appearance and the integrity of the packaging and the contents of other consignments and if it does not endanger the security of the persons, performing the transportation and loading and unloading activity.
    41.3. In the cases, when the requirements of item 41.2 are not fulfilled, the Courier company accepts the consignment, as it packages the consignment additionally against additional payment at the expense of the Sender/Recipient. In this way, it assumes responsibility for its transportation and guarantees, that it will not cause damages to other consignments and will be transported safely.
  49. Section IХ: Forbidden for transportation articles and substances

  50. It is forbidden to put into postal consignments the following articles and substances:
    42.1. Narcotic, opiate, psychotropic, strongly affecting and poisonous substances;
    42.2. Weapon, explosive, inflammable or other dangerous substances or articles;
    42.3. Indecent or violating moral norms articles;
    42.4. Articles and substances, which due to their nature or packaging endanger the life and the health of the Courier company employees or of other persons, or may pollute or damage other consignments and postal equipment;
    42.5. Religious materials of forbidden or not registered in our country sects and organizations;
    42.6. Mobile monuments of culture for which there is no issued permit or certificate;
    42.7. Clients have no right to put coins, banknotes, financial means, traveler’s cheques, articles, which are precious to the sender, platinum, gold, silver, polished or unpolished precious stones and other valuable articles in the courier consignments, with the exception of consignments, whose value is declared.
  51. Section Х: Procedures for making claims and compensations

  52. A client can make a claim against the courier company in connection with incomplete, incorrect or delayed performance of the contract for a courier service or of the contract for direct delivery of notices under delivery list, within 6 months, considered from the date of consignment acceptance. In the cases when the inaccurate performance of the service is established in front of the Courier and in his presence, the Courier draws up a protocol of findings, which he/she encloses as a part of the procedure for claim proceedings. The courier is obliged to initiate claim proceedings also at the lack of a drawn-up protocol of findings.
    The following persons are entitled to make a claim:
    43.1. The consignment sender and after its delivery–the Recipient;
    43.2. Till the receipt of the consignment, the Recipient is entitled to make a claim and/or to get compensation, only when he/she has the written consent of the Sender;
    43.3. After the consignment delivery, the Sender is entitled to make a claim and/or to get compensation, only when he/she has the written consent of the Recipient.
  53. The courier does not bear responsibility at the delivery of Notices to the post box of the Recipient.
  54. If the Sender of a consignment or notice has stipulated incomplete/inaccurate address or telephone for contact with the Recipient, then the Courier is not bound by the announced in advance time limit for the delivery of such consignment.
  55. The courier bears responsibility for direct damages to the consignment, but is not responsible for indirect damages (missed profits).
  56. The courier is exonerated from responsibility for every delay or impossibility to fulfill his/her obligations, if such fulfillment is precluded or delayed by reasons arising from insurmountable natural phenomena, strikes, rebellions, or war, which are established by the relevant competent institutions.
  57. A claim is properly filed only when, the provisions of item 46 above from these General conditions have been fulfilled, the client has paid all money sums due to the Courier company without any postponement or deduction and the client have submitted the necessary documents, stipulated by the Courier, namely: (1) A protocol of findings, bilaterally signed by the courier and the Client, in the cases when such has been drawn up /only in case of established inaccurate performance of the service in front of the Courier and in his presence/, (2) A claim letter /in the cases when such has been written/.
  58. A claim for a missing or damaged part of contents or due to delayed performance of the contract for the direct delivery of Notices under a delivery list is certified with a note in the delivery list by the Recipient and a protocol of findings, at the moment of receiving the consignment. The courier is obliged to provide an opportunity for the inspection of the condition and contents of the consignment by the Recipient.
  59. A claim for a missing or damaged part of the courier consignment contents or due to delayed performance of the courier service is certified with a note in the bill of lading and a protocol of findings at the moment of receiving the consignment. The courier is obliged to provide an opportunity for the inspection of the condition and contents of the consignment by the Recipient.
  60. Compensation for claims, arising from the delayed performance of the courier service, or due to the lack or damage of a part of the courier consignment contents without declared value is determined by the Courier and it is equal to the actual value of the caused damage, but not more than ten times the value of the courier service.
  61. Compensation for claims, arising from the lack or damage of a part of the contents of a courier consignment, having declared value, is determined by the Courier and it is equal to the actual value of the caused damage, but not more than the declared value.
    52.1. Declared value of the consignment is considered to be the value stipulated in the bill of lading, signed by the Courier and the Sender of the consignment. During evaluation, we apply the principle – The value of the commodity is its replacement value;
    52.2. By dint of the compulsory recording of declared value, we accept for shipment all fragile consignments and the consignments stipulated in paragraph 42.7 from these GC;
    52.3. In case of Sender’s refusal to use the service Declared value of the consignment for which under Courier’s procedures, such service is required, the consignment is accepted without declared value, but only at the presence of explicitly stated wish of the Sender, recorded in the bill of lading and certified with his/her signature;
    52.4. Actual value of the caused damage is considered to be such replacement value by the help of which we can restore the consignment in the outward appearance in which it was submitted for transportation. If there are differences with regard to the possible replacement values, we accept the lowest one.
  62. The compensation for claims, arising from the loss, destruction or robbery of the courier consignment without declared value is determined by the Courier and amounts to ten times the value of the courier service.
  63. The compensation for claims, arising from the loss, destruction or robbery of the courier consignment with declared value is determined by the Courier, as at his discretion the client gets financial compensation up to the amount of the declared value or similar commodity is delivered.
  64. The compensation for the claim, arising from not met deadline for the payment of cash on delivery is up to the amount of the value of the service Cash on delivery, stipulated in the Tariff of the courier company.
  65. The courier company is obliged, after the presentation of the necessary documents, mentioned in item 48/if such have been drawn up/, to inform the claimant within 14 working days about the result from his claim.
  66. At the occurrence of a claim event related to the consignments with declared value, for which it is established that the data declared by the Sender and recorded in the bill of lading of the Courier company are untrue, «Еcont Express LTD» reserves its right not to pay the full amount of the declared value of the consignment.
  67. In case of paid compensation by the courier company, equal to the value of the commodity, which is the subject of a Client’s claim, the Courier company becomes owner of the damaged commodity. The client gets obliged to deliver it to the Courier company before the payment of the compensation, stipulated in a bilateral agreement.
  68. The deadline for the payment of compensations by the courier company is three working days considered from the date of the signed bilateral agreement between the Courier company and the Client about the amount of the accepted by the Courier claim. This agreement is sent to the Client by the Courier together with the Letter of notification about finalizing the claim.
  69. Section ХI: Dispute resolution method

  70. The disputes, arising between Clients and the Courier company are solved on the grounds of good partners’ cooperation, through negotiations and by signing additional agreements. If no agreement can be reached, each of the parties may ask assistance from the Communications Regulation Commission of the Republic of Bulgaria, from other competent institutions or may bring the dispute for resolution into the competent Bulgarian court.


Manager: ПодписNikolay Sabev

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    In connection with the national holiday on May 1, we informed that 30.04 (Monday) and 1.05 (Tuesday) will be non-working days for Econt.

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